Let's Talk About
Your Furry Family
Questions about an order, a product, or your pet-care essentials? We'd love to hear from you. Send us a message and our team will be happy to help.
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A Few Helpful Answers
Quick answers to common questions from pet parents.
Where can I find my order number?
Your order number is usually included in your order confirmation email. Add it to your message if you need help with an existing order.
How can I ask about shipping?
Select “Shipping & delivery” in the contact form and include your order number if you've already placed an order.
Can I ask about a product before buying?
Absolutely. Choose “Product question” and include the product name or link, along with your question.
How do I ask about a return or refund?
Select “Returns & refunds” and share your order number and request details. We'll review your inquiry according to the store's return and refund policy.